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Privacy

LibraryCall and The Galecia Group are deeply committed to protecting both patron and library privacy.  Our privacy policy is very simple:

  • We'll never access individual patron information unless you first ask us to for specific technical support request, and then only for solving that particular request.
  • We'll never sell, transfer, give away, or do anything else with patron information.
  • We'll never sell, transfer, give away, or do anything else with your library/staff contact information.

For our client libraries, we do need to occasionally examine your service's configuration to keep the site secure and well-maintained, and to provide technical support upon request.  We may examine aggregate data or logs for this purpose.  For an example, we may periodically check to see how many callers use each of our services so that we can make sure every service has enough server and network capacity.  But in that example, we'd only look at the total number of callers or calls -- not any individual caller or user information.

Please contact us with any questions or comments about this policy.

Updated 31 December 2020