Skip to main content

Whole World Kids!

Answers to Frequently Asked Questions

General Questions

What is Whole World Kids!?
Whole World Kids! is an audiobook app specifically designed for children ages 3-10 to spark their imaginations and boost their language development and early literacy skills. Our subscription plans make it easy to build your own story collection. Since our mission is to make sure every child gets to experience the magic and wonder of storytelling, once downloaded, the app and stories will remain on the device - no stories will disappear or require renewal.
Is the app meant for parents or kids to use?
Whole World Kids! is designed for young kids to use. They can browse stories, select and play stories and mark their Favorites. The app settings are password protected so young users cannot access anything but the stories.

Getting Started

How do I download the Whole World Kids! app?
You can download Whole World Kids! from the app store. Once downloaded, you can immediately start listening to the stories that come pre-loaded on the app, you can also choose to subscribe to get even more stories to build your story collection.
What are the system requirements for the app?
Please check the app store for system requirements for your specific device.

About the Stories

What types of stories are available in the app?
Our app offers a rich and diverse variety of engaging stories for children ages 3-10. Explore categories like animal tales, thrilling adventures, fantasy worlds, whimsical stories, and diverse narratives that celebrate the world around us. Stories are offered in English and Spanish across all plans.
Why are there both English and Spanish stories?
Exposure to a second language at a young age helps children learn that language later in life. When they hear the words and sounds of another language early, it builds their ability to recognize and imitate those sounds. We also know that some kids will be native Spanish speakers learning English, and others will be native English speakers learning Spanish. That’s why we love the idea of offering stories that are not only fun and easy to listen to but also help them get better at speaking their second language.
Where do the stories come from?
Our amazing team includes authors, content developers, translators and narrators, all working together to create our wonderful collection, which is carefully curated by our own librarians. You can rest assured that every story is crafted by real people, not AI!
How do I build a story collection?
By subscribing to one of our paid plans, you can start building your story collection. Three new stories will be automatically downloaded to your story collection on your app every month.
Can stories be played offline?
Yes, all stories are automatically downloaded so they can be played offline. There is no need to use mobile data to play stories or mark Favorites.

Story Controls

How easy is the app to use?
The app offers easy navigation and simple story controls for kids. Users (kids) can tap category icons to select a story category, tap story covers to choose a story, and tap the play button to start listening. Kids can browse stories by swiping left or right on the covers in each category. For those who may find swiping challenging, all stories can also be accessed with taps to take kids back to the story category screen and the home page.
Can favorite stories be highlighted?
While listening to a story, kids or guardians can tap a thumbs-up symbol to mark it as a Favorite. When tapped, the thumbs-up turns red to indicate it is now a Favorite. Favorited stories also appear in the Favorites category (in addition to their original story category). To remove a story from Favorites, simply tap the red thumbs-up again.
What if I don’t want my child to have access to a story?
To delete a story, go to Settings in the app and select My Account. Be careful—once a story is deleted, it’s gone for good and cannot be restored.

Subscription and Pricing

What is included in the Basic plan?
We believe everyone should have access to good stories, that is why we offer the Basic plan for free. The Basic plan includes 10 engaging stories, plus yearly updates. We hope to offer a few additional stories throughout the year too but we can’t guarantee it just yet.
What do the Premium subscription plans offer?
Premium subscribers receive 3 new stories delivered each month (in addition to the initial stories that come pre-loaded on the app).
What is the difference between the Premium Monthly and Premium Annual plans?
All paid subscribers receive the same 3 new stories each month, in addition to the initial pre-loaded stories. The difference is in billing:
  • Monthly Plan: Pay $2.99 each month, and receive 3 new stories every month that you remain subscribed.
  • Annual Plan: Pay $29.99 once a year, and receive 36 new stories over the course of the year (delivered monthly), saving you nearly $6/year over the Monthly plan.
What does a Lifetime subscription mean?
The Lifetime plan means that subscribers will continue to receive 3 stories per month as long as the app is installed on that device. Lifetime subscriptions can be transferred to a new device owned by the same user but they are not transferable to a different user. The Lifetime plan is our best value!
How does it work if I change my subscription plan?
When you change plans, you keep all of the stories you have collected. If you upgrade from the Basic plan to a paid plan, you’ll immediately start receiving 3 new stories every month. If you change from one paid plan to another, your new plan will start at the end of your current billing cycle.
What happens to my story collection if I cancel my subscription?
Even if you unsubscribe, you get to keep all the stories you have collected, they will not disappear or require a renewal. After unsubscribing, no new stories will be added to your collection.
What happens to my story collection if I get a new device
Download the LibraryKids! App to your new device, sign in with your app credentials, and you’ll have access to your entire story collection.
Will my subscription work across multiple devices?
With our app, there's no limit to the number of devices you can use. You can install the app on all your devices as long as they're linked to your account. So, go ahead and enjoy seamless listening across your tech!

Technical Support

What should I do if I encounter technical issues with the app?
Please visit our website at https://librarycall.com/support where you can call, or chat with us, send us a message.
Is there a way to provide feedback or suggest new features?
Absolutely! We welcome your feedback and suggestions. Please visit our website to share your thoughts with us: https://librarycall.com/support.

Safety and Privacy

Is the app safe for children?
The app is designed with safety in mind and is suitable for children ages 3-10. Your app settings are password-protected, ensuring that kids can only access the stories and not the settings.
How is my child's data protected?
We follow strict privacy policies to safeguard your child's data. For more details, please refer to our privacy policy available at https://librarycall.com/privacy.

Additional Information

How can I support the development of Whole World Kids!?
For more information about how to support further development of the app, please visit the Support section on our website.