Welcome to the Arizona State Library CARES Act Calling Program home page. The LibraryCall team is excited to work with our Arizona library partners to help bring library services including Dial-a-Story, Community Resource Hotline and Community Calendar to your patrons. More information about each service is available on this website.
You may choose to pilot one or more of these services. The State Library will pay your setup fee(s) and for your subscription through September. As of October 1, 2021, you will have the choice to take over subscription payments or cancel the service. There will be no additional setup fee as this fee is a one-time fee that the State Library will have paid on your behalf.
To help you with your choices, we will begin with an Orientation Webinar in which we will describe the different services and answer your questions about them. We will then ask you to fill out an Intake Form stating which services you will be piloting. During the weeks of March 12th-25th, we will hold one-on-one meetings with each library to discuss set-up options for the service(s) you've chosen to pilot. Finally, we will offer training sessions for each of our services that can be attended live or viewed after recording.
Please don't hesitate to contact us at any time if there is anything we can do to improve your setup experience!
Orientation Webinars - March 9th OR March 11th (choose one)
We'll hold two orientation webinars during the first week of March -- please register for one or set aside some time to watch the recording, which will be posted here (replacing the registration links below). You can view archived orientation recordings here:
Complete Intake Form - by March 15th
You'll designate one point person from your library to complete a simple intake form for this project, answering some basic questions about your community, your goals, and which LibraryCall services you'd like to implement.
Phone Number Selection Meetings - March 12th - 25th
You'll meet 1-on-1 via Zoom with one of our engineers to discuss your telephone number requirements and select one or more memorable phone numbers for your LibraryCall calling services from our pool of available numbers. One-on-one meetings will require approximately 30 minutes.
LibraryCall Services Training - (choose one or more)
We'll conduct three training webinars in mid-March -- one for each of the three services offered. For each service that your library is implementing, please register for the corresponding webinar or set aside some time to watch the recording, which will be posted here. We'll cover the basics of recording audio, outreach and awareness, the use of the LibraryCall Manager app, and more. You can register for (or view archived) webinars here:
Ongoing Support (any time)
LibraryCall offers support via phone, chat, and email to our customers Monday through Saturday, with on-call support available on Sunday. Please don't hesitate to contact us at any time if we can be of assistance.