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Arizona State Library CARES Act Calling Program: 2021-22

Welcome to the Arizona State Library CARES Act Calling Program home page. The LibraryCall team is excited to work with our Arizona library partners to help bring library services including Dial-a-Story, Community Resource Hotline and Community Calendar to your patrons. More information about each service is available on this website.

The initial pilot phase of this program successfully concluded September 30th, 2021.  The next phase of this program, commencing October 1st, 2021, will add additional Arizona public libraries as well as additional phone numbers and service options to participating libraries.

Information for new participants:

All libraries joining the program will be asked to:

  • View the recorded orientation webinar
  • Complete an intake form
  • Attend a brief setup meeting via Zoom
  • View one or more recorded training webinars

Please don't hesitate to contact us at any time if there is anything we can do to improve your setup experience!

Orientation Webinar

You can view the archived orientation recording here:

Complete Intake Form - by October 31st

You'll designate one point person from your library to complete a simple intake form for this project, answering some basic questions about your community, your goals, and which LibraryCall services you'd like to implement. 

Phone Number Selection Meetings - Oct. 25th - Nov. 5th

You'll meet 1-on-1 via Zoom with one of our engineers to discuss your telephone number requirements and select one or more memorable phone numbers for your LibraryCall calling services from our pool of available numbers. One-on-one meetings will require approximately 15 minutes.

LibraryCall Services Training - (choose one or more)

For each service that your library is implementing, please view the corresponding service training webinar recording.  We'll cover the basics of recording audio, outreach and awareness, the use of the LibraryCall Manager app, and more.  Recordings are available here:

Ongoing Support (any time)

LibraryCall offers support via phone, chat, and email to our customers Monday through Saturday, with on-call support available on Sunday.  Please don't hesitate to contact us at any time if we can be of assistance.